Our contact details
|12 Laurel Close, Woolston, Southampton, SO19 7DE
|07563 544723 / 02380 446992
About This Document
This privacy notice explains how RJP Wealth Planning Limited (“we”, “our”, “us”) collects, uses and shares your personal data, and your rights in relation to the personal data we hold. This privacy notice concerns our processing of personal data for past, prospective and present clients of RJP Wealth Planning Limited (“you”, “your”). RJP Wealth Planning Limited (a UK registered company, registered in England with company number 9223564) is the data controller of your personal data and is subject to the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulation (the “GDPR”).
How may we collect and what kind of personal data may we hold about you?
We collect your personal information in a number of ways. This begins with any interactions we have with you for example:
- when you communicate with us over the phone or via email
- from information you provide to us when you interact with us for example when you contact us about our services;
- when you ask us to provide services to you and subsequently provide us with the necessary information;
- where you provide us with personal data relating to others (e.g. your family members), we understand that you either have their consent or are entitled to provide this information to us for subsequent use;
- in the other ways you interact with us during your time with us, for some of the reasons set out below. How do we share and store your personal data? We collect the following types of personal data about you:
- your name, and contact information such as address, email address and telephone number;
- your date of birth, national insurance number (or other tax identification number) and due diligence information;
- financial information (to establish what type of service you require). We may also collect special categories of personal data, including more sensitive personal data, such as information concerning your health and medical conditions (“sensitive personal data”).
- we may also receive information from third parties who contact us such as Her Majesty’s Revenue and Customs (HMRC), the Department for Work and Pensions (DWP) or the police or other government agencies.
- we may receive information from third parties, such as your tax adviser, another financial services provider such as a pension provider or insurance company, health professional or your employer
What we do with the information we have
We may process your personal data because it is necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract. Under these circumstances, we use your personal data for the following:
- to interact with you for example when you express your interest in our services (for example, to answer enquiries about our services);
- to provide you with the services as set out in our Client Agreement or Terms o f Business or any other contractual document (including, but not limited to, the provision of our services where applicable, the processing of your sensitive personal data, for example where your health and/or medical details are relevant to the calculation of annuities, pensions or other benefits);
- to deal with any concerns or feedback you may have;
- for any other purpose for which you provide us with your personal data.
Disclosure of your information
We will share your personal data with legitimate partners in the following circumstances
- to any other organisations that we may engage to perform, or assist in the performance of, our services or to advise us, provided that they will only be given access to your personal data to perform such assistance, services or advice and not for other purposes. We shall endeavour to ensure that any such organisation undertakes to adopt appropriate security measures in respect of your personal data;
- to counterparties where disclosure is reasonably necessary for the purpose of effecting transactions in connection with our Client Agreement or Terms of Business or any other contractual document or of establishing a dealing relationship with a view to such transactions;
- where we have your permission to reveal the information;
- to any ‘connected person’ as set out in our Client Agreement or Terms of Business or any other contractual document, unless you expressly instruct us in writing to do otherwise;
- if you are a joint client, to the other client named in any relevant Client Agreement or Terms of Business or any other contractual document;
- as part of a reorganisation, sale or negotiations for sale of all or part of our business (subject to appropriate security and confidentiality measures);
- in circumstances in which we are required or authorised by law (including, but not limited to, data protection legislation), court order, regulatory or governmental authorities to disclose your personal data; and
- where you are a beneficiary or policyholder in respect of a portfolio, fund or account which is legally owned by a third-party provider, to such third-party provider.
Transferring your information outside of Europe
We do not operate globally, and therefore your personal data will not be transmitted to and processed outside of the UK in countries that do not provide the same level of data protection as the UK.
How we store your information
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those who have a business need to use your data. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We will keep your personal data for as long as you are a customer of RJP Wealth Planning Ltd. Thereafter we may keep your data for up to 7 years to enable us to respond to any questions or complaints and to maintain records where we are required to do so. We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons, for example in relation to a pension contract.
Your data protection rights
We will retain your personal data for as long as we are providing you with the services referred to in any relevant Client Agreement, Terms of Business or any other contractual document, and for as long as permitted or required for legal, regulatory, fraud prevention and our legitimate business purposes after the closure of your account, if the relationship between you and us has terminated, or if your application for a particular service or services is declined or abandoned.
Under data protection law, you have rights including:
- to obtain access to, and copies of, the personal data that we hold about you;
- to require that we cease processing your personal data if the processing is causing you damage or distress;
- to require us not to send you marketing communications.
- to require us to correct the personal data we hold about you if it is incorrect;
- to require us to erase your personal data;
- to require us to restrict our data processing activities (and, where our processing is based on your consent, you may withdraw that consent, without affecting the lawfulness of our processing based on consent before its withdrawal);
- to receive from us the personal data we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal data to another data controller;
- to require us to comply with your objection, to any of our particular processing activities where you feel this has a disproportionate impact on your rights.
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.
If you have given your consent and you wish to withdraw it, please contact Richard Pook. Please note that where our processing of your personal data relies on your consent and where you then withdraw that consent, we may not be able to provide all or some aspects of our services to you and/or it may affect the provision of those services.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Changes to this Privacy Statement
We reserve the right to update this Privacy Statement at any time, and we will notify you if we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.
RJP Wealth Planning Ltd
This Privacy Statement applies to the activities of RJP Wealth Planning Ltd whose identity and details are provided in the relevant terms governing your product or service:
RJP Wealth Planning Ltd, 12 Laurel Close, Woolston, Southampton, SO19 7DE which provides financial planning and advice.
We are an appointed representative of Vision Independent Financial Planning Ltd, Vision House, Unit 6A Falmouth Business Park, Bickland Water Road, Falmouth, Cornwall, TR11 4SZ
Tel: 01326 210904